We aim to process and ship all Domestic and International orders within 3 - 5 business days of purchase for standard shipping and next business day for priority shipping. During high volume times such as sales or new releases, please allow up to 10 - 12 business days.
The customer is responsible for ensuring we have the correct address prior to shipping. Curious always ships to the shipping address supplied at the time of checkout and is not responsible for packages delivered to an incorrect address. Reshipment on packages returned to Curious due to incorrect address reship at the customer's cost. We ship most packages via USPS.
We are unable to make adjustments to your order's contents after an order is placed -- our distribution center often processes orders within a few hours of them being placed so you must contact us IMMEDIATELY if you notice any discrepancies on your order notification. We are not able to cancel orders once processing begins, so recommend emailing within 30 minutes of placing your order if you find the information is not correct.
Packages that are marked as delivered, but are “not received” are your responsibility to track down. Please check with your neighbors, next to your porch, or your back door -- sometimes they’re tricky. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.
Packages that are lost by USPS will be replaced after 15 days of non-movement for domestic packages and 8 weeks for international. We do not issue refunds on lost packages.
If you have any concerns once your package has been received by USPS, you may wish to open an investigation either through your local post office, or by calling the main USPS support number at 1 (800) 275-8777 (select carrier to speak to a representative.) We have found that recipient-initiated investigations are a smoother process in terms of routing the inquiry through the correct channels, so unfortunately we are not able to offer to open the investigation on your behalf.
International orders may be subject to duties and/or taxes on full retail value, these fees are the responsibility of the recipient. International orders may take up to 6 to 8 weeks for delivery depending on country.
DAMAGES OR DEFECTS
A store credit or exchange will be offered to you in the event that an item you received is damaged or defective in any way. You MUST contact us within 15 days of receipt to initiate a claim. Please inspect your items carefully upon receipt. Defective items must be returned to us to initiate your claim. Curious assumes return shipping responsibility on all damaged or defective items. We do not offer exchange, refund, credit or otherwise on purchases over 15 days.
RETURNS & REFUNDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items include:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, that has been opened, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 15 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: curious (at) curiousintimacy.com
Sale priced items and "gifts"
Only regular priced items may be refunded, unfortunately sale items and gifts cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the gift giver must contact us directly regarding a return.
To return your product, you should mail your product to:
Luminary Medicine Company
PO Box 158, Ellison Bay, WI 54210
Do NOT return any item without first contacting to be sure your order qualifies for a return or exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend using a trackable shipping service and purchasing shipping insurance.
We can not guarantee that we will receive your returned item.